Instant MacBook repair
A few weeks ago my precious MacBook developed a crack in the right palm rest, just above the sleep light. It wasn't too bad, and a small piece of tape held it together nicely, but I thought I would check out the Apple support forums anyway. It turns out that lots of people had this same crack develop, and when I read that Apple would repair it under warranty, I decided to have it fixed (especially since my warranty is only good for another two weeks!). So, last night I got everything prepared (backing up, moving things to my iDisk and so on), and made an appointment at the Genius Bar of the Apple Store at the Domain. After work I showed up for my appointment, and as soon as the guy saw the crack he recognized it and started writing up the repair. I was sure they would need to ship it to a repair center, but surprisingly they said it could be fixed in-house, right away! They said it would be ready in a couple hours, so I figured I would pick it up tomorrow, and left to do my grocery shopping. Before I could even get to the checkout line, they called me and said it was done (in less than an hour!). So, I just went right back to the store to get it, and now I'm happily typing away on my "new" MacBook! I'm pretty sure they replaced the entire case/keyboard/trackpad assembly, because my keys and trackpad both feel fresh. The whole experience was incredible, and as always, I couldn't be more amazed at Apple service!