Yes, DHL really sucks. This is my own little rant, but I'm hoping that at least one person Googles "DHL" and finds this post someday. DHL is the absolute worst shipping carrier on the planet, with terrible web feedback and customer response. My story begins with a photo book from QOOP that was shipped using DHL's "guaranteed by 3:00 PM next day" service. My package arrived in Austin around 9:00 AM, but was still not delivered by 5:00 PM (so much for the 3:00 PM time). With absolutely nothing updated on their tracking website, I called DHL and spoke to a representative, who said they would page the driver and call me back. Forty-five minutes later, after no one called, I called them again and got the same story. Finally, the place with my personal mailbox (where the package was going) closed, so that was it. The representative called me back and said it would be delivered the next day. Of course, still no response from the driver, and no updates on their website. Today I kept waiting for something to change with the tracking status, but of course, nothing had been updated (it still says it will be delivered yesterday!). I just called them, and now they tell me the suite number was wrong on the address! I know for a fact that the address was correct with QOOP, so I'm guessing the label was truncated by some 1970s mainframe hillbilly computer that DHL is using. Now I have to wait until Monday for delivery, and I'm furious. Of course, they weren't going to give me any updates on the situation, and their tracking system is a complete joke. There's nothing I can do but write them a scathing email (which I did), and write this post, so please heed my warning. Never use DHL. DHL sucks.
Update: I'd like to add that QOOP had nothing to do with this problem. In fact, they actually contacted me after reading this post, which is amazing customer service! QOOP's photo books are simply fantastic, and I highly recommend them!