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Three helpings of service
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4.13.2004
8:17 PM | Link
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 I get ideas for things to mention on WEBmikey all the time, and I usually jot them down quickly to save until I have a chance to write them. Just now I was going through the list, and I found three things that all boiled down to great "customer experience":
Netflix has been steadily improving to the point where I can't imagine how they could get better! I've always been a fan from the very beginning, but they've been approaching perfection recently. Their turn-around time for me is nearly next day - I can't imagine how they process things so fast. Their selection has increased drastically - in the past, there were several anime series where they carried the first few volumes only, but now they have the whole collections! In addition, I think they've been buying more copies of things, because nearly every DVD in my 200+ item queue is marked as available now. Most impressive indeed!
When I first moved to Austin, my pal Michael Cook suggested I get a "personal mail box" at one of those postal stores, since they can sign for packages while I'm away from home (which is all day!). I've been using PostNet ever since, and I absolutely love it. It's much better than a post office for so many reasons - they keep my packages safe as long as I need, they let me call them up and bug them asking if I have any packages to pick up, and the folks there are so nice that they even help me carry big boxes out to my car. You'll never get service like that at the post office!
During my last Disneyland trip, there were some great ride operators who went the extra mile to add to my fun. I like it when they say funny things as you load the ride - the operator on Mr. Toad's Wild Ride told me "Try not to crash!", and the gal running Snow White's Scary Adventures went through a huge speech about the features of the ride, "but I would avoid the food service - the apples are kinda sketchy!" That kind of stuff just makes my Disney day!Labels: life
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